How to set state to acknowledged after 30 min. Of ticket createation?

[Ankit Kumar2]

Hi,

I have a requirement where i have to set state to  acknowledge after 30 minutes of ticket created On incident .

Thanks

[Ankur Bawiskar · Accepted solution]

Hi,

something like this

Remember to Save and Activate the Flow

Regards
Ankur

[Ankit Kumar2]

Hi Ankur,

when i m using the above flow then it is creating a new record instead of updating the same record.

see here I created incident INC0010037 but instead of updating the same record it creating a new incident (INC0010038) and update their state.

                  

Thanks,

Ankit

[Ankur Bawiskar]

Hi,

Should not happen since you are selecting the same record again during Update

Are you sure there is no other BR which is doing insert when record is updated

Regards
Ankur

[Ankur Bawiskar]

@Ankit Kumar 

It worked fine for me

I moved to In Progress after 2 mins

Definitely you need to debug it from your side why it's creating a new one

The Flow Context for INC

Regards
Ankur