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06-07-2022 04:16 AM
Hi,
I have a requirement where i have to set state to acknowledge after 30 minutes of ticket created On incident .
Thanks
Solved! Go to Solution.
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06-07-2022 04:24 AM
Hi,
something like this
Remember to Save and Activate the Flow
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-07-2022 04:24 AM
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06-07-2022 11:27 PM
Hi Ankur,
when i m using the above flow then it is creating a new record instead of updating the same record.
see here I created incident INC0010037 but instead of updating the same record it creating a new incident (INC0010038) and update their state.
Thanks,
Ankit
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06-08-2022 04:59 AM
Hi,
Should not happen since you are selecting the same record again during Update
Are you sure there is no other BR which is doing insert when record is updated
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-08-2022 05:14 AM
It worked fine for me
I moved to In Progress after 2 mins
Definitely you need to debug it from your side why it's creating a new one
The Flow Context for INC
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader