How to set state to acknowledged after 30 min. Of ticket createation?

Ankit Kumar2
Tera Contributor

Hi,

I have a requirement where i have to set state to  acknowledge after 30 minutes of ticket created On incident .

 

Thanks

 

 

1 ACCEPTED SOLUTION

Hi,

something like this

Remember to Save and Activate the Flow

find_real_file.png

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Hi,

something like this

Remember to Save and Activate the Flow

find_real_file.png

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

when i m using the above flow then it is creating a new record instead of updating the same record.

      

find_real_file.png

see here I created incident INC0010037 but instead of updating the same record it creating a new incident (INC0010038) and update their state.

 

                  find_real_file.png

 

Thanks,

Ankit

Hi,

Should not happen since you are selecting the same record again during Update

Are you sure there is no other BR which is doing insert when record is updated

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankit Kumar 

It worked fine for me

I moved to In Progress after 2 mins

Definitely you need to debug it from your side why it's creating a new one

find_real_file.png

The Flow Context for INC

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader