How to set the Priority P1 by default when incident is converted to major Incident!

[Vishnu priya3]

HI,

In Incidents when we promote the Priority 4 or Priority 3 or priority 2 tickets to Major Incident, ( Impact , Urgency , priority should be set to Priority 1 by default). Also the major incident team should have access to change the impact and urgency based on the issue.

 Thanks!!

[Prasad Pagar]

Hi,

So how you are creating Major incident now? 

Is it UI action on form?

Thank you
Prasad

[Aman Singh_]

Hi,

If you are promoting the incident to major incident through UI Action then just add the piece of code in the UI Action

current.setValue('impact',1);

current.setValue('urgency',1);

mark Correct✅/helpful if applicable, thanks!!

Aman

[shikhatyagi]

Hello,

You can add below lines in UI action 'Promote to Major Incident' server script.

current.impact='1';

current.urgency='1';