How to set this field dependency?

[Udbhav]

In incident form, how can I link "Impact" field to "Urgency", so that if value of "Impact" is HIGH then value for "Urgency" is also becomes HIGH, similarly for MEDIAM and LOW as well?

[AnveshKumar M · Accepted solution]

Hi @Udbhav 

You can try the following onChange client script on impact field.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if ( isLoading || newValue == '') {

      return;

   }

   g_form.setValue('urgency', newValue);

   g_form.setReadOnly('urgency', true);

}

Please mark my answer helpful and accept as solution if it helped you 👍✅

[AnveshKumar M · Accepted solution]

Hi @Udbhav 

You can try the following onChange client script on impact field.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if ( isLoading || newValue == '') {

      return;

   }

   g_form.setValue('urgency', newValue);

   g_form.setReadOnly('urgency', true);

}

Please mark my answer helpful and accept as solution if it helped you 👍✅

[Shubham Singh · Accepted solution]

Hi @Udbhav 

Please follow the below steps to achieve your requirements:

1. Go to Configure Dictionary of Urgency field and create a new entry in the Dictionary Override related list (if not created already for the incident table).
2. Mark Override dependent checkbox as TRUE.
3. Use impact in the Dependent field that will be visible after step 2.
4. Go back to Configure Dictionary and Choices related list under it.
5. Fill values in the Dependent Value field of the choices.

Below are the screenshots for your reference:

Thanks!

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