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3 weeks ago
Hello Experts,
We have a requirement to set up risk assessment methodology (RAM) for risk assessment. To do that we need two factors(Level 1) under Inherent assessment, then each of those two will have some factors(Level 2) and then each of these factors will have sub factors(Level 3) for which users will actually assess providing score like Low, medium, high etc.
So basically the structure would be 'Inherent assessment' > Grand parent factors > parent factors > Manual factors.
I saw OOB RAM supports group factors and then manual factors under that, meaning 2 levels of factors for 'Inherent assessment'. I also can't find anything like a group factor can be a parent of another group factor.
Can someone please help me on this?
Solved! Go to Solution.
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yesterday - last edited yesterday
Just to close this thread I wanted to share that I raised a HI case with ServiceNow and they confirmed 3 levels of factor is not possible to configure at the moment.
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yesterday - last edited yesterday
Just to close this thread I wanted to share that I raised a HI case with ServiceNow and they confirmed 3 levels of factor is not possible to configure at the moment.