How to set up an email notification for Requested for in the approval table?

[Lisa Goldman]

Hello,

Could some one please advise on how to set up an email notification for Requested for in the approval table?

Thank you so much!

[Aman Kumar S]

Hey,

Can you share more details about your requirement?

What exactly you are trying to achive?

[Lisa Goldman]

Hi Aman,

The use case is that we need to be able to notification "Requested For" person when an RITM has been approved by the approver.  Could you please help?  Thank you

[Jorn van Beek]

Lisa,

That requested for, is not on the RITM but on the REQ.

Easier way to do this is look to the approval field on the RITM. If your workflows are set up correctly this will change to approved when the record is being approved.

You can create a notification based on that change. In the notification you set the RITM table as source. this will allow you to dotwalk to the requested for on REQ.

This is also a better way since you can have different kind of approvals, like where multiple people need to approve, triggering the notification on approvals in suchs a case will be confusing for the one receiving the notification.

[Aman Kumar S]

Got it,

1. First you can create a event for approval, something like : "catalog.request.approved" on RITM table

2. Create a notification for RITM as well

3. write up a BR on the "sysapproval_approver" table, that shoots this event and pass parameters to send the email notification

Follow below link:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/t_CreateANotification.html