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how to set up an email notification using inactivity monitor for P2 / P3 alerts -20min inactive

Murthy JN1
Tera Contributor

‎10-17-2022 05:27 AM - edited ‎10-17-2022 05:30 AM

Hi experts,

 

   I want to trigger an email notification to the group if there is no activity on P2/P3 incidents. I got to know we can do it by using Inactivity monitors, but failed to implement it. Please help.

 

Thanks,

Murthy

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Community Alums
Not applicable

‎10-17-2022 07:47 AM - edited ‎10-17-2022 07:48 AM

Hello @Murthy JN1 

 

Could you please refer below article - 

https://www.servicenow.com/community/developer-blog/get-active-with-inactivity-monitors/ba-p/2267535 

 

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