I’m new to ATF and have only created a couple of tests so far, but really liking this feature. I’m stuck on creating a test though and can use some guidance. Here is the process I want to test: A specific user (Agris Support) forwards an email fro...
I'm trying to build a simple report (bar chart) that shows the results of Survey Results. The values seem to be stored in the asmt_metric_results table. Whenever I try to create a simple report grouped by Actual Value (Decimal), they all come back as...
Hello, please see below print screen - I need to press the button next to custom Location field in order to get all incidents to related to chosen location. I tried to get this output using calling GlideAjax from UI action calling Script Include func...
I am not sure why this is not obvious to me, but how do you create a condition on a catalog task based on the the state the task was closed with?What I am trying to do is create an alternate flow if a catalog task is closed with any state other than ...
Hi , I have a UI macro where i need to add a reference type field inside it. Please help me with some ways of adding a reference type field in a UI macro of servicenow.
Hi All,How do i parse an xml response that i get from soap message ?I want the sys_id from the response.EX- i got a following response: <?xml version='1.0' encoding='UTF-8'?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/...
Hi, How to change the announcement banner font-family in Service portal. Thanks.
I'm working on a project where the client has 3 instances: dev, uat, and production. I created application scope on the dev instance, let's say that the app scope name was "XYZ". Then I wanted to deploy my update set (which has child update sets: Def...
I created an app extended from task table. I reused short description field. Is there a way to hide the suggestion button that appear next to short description for this table? It is not needed and would possibly cause confusion for the users. I'm...
I've created a table and corresponding module named "Settings", now in "Link Type" tab of module, I've linked my table and selected "List of records" in Link type. My question is that when there is no data inserted in the table, the module displays ...
Hi community, I have trouble changing options of a lookup select box, and I couldn't find past articles which can help my situation. Lookup Selection Box A: where users choose item name to order (there are a lot of items to be ordered packed in a s...
Hi Community, I have a question about Service Catalog variables. <field A> A user selects an item name (in the image below, the variable name is "u_item_name_men") <field B> A user selects whether or not s/he wants the item new or second hand ("u_i...
Hello, I have an external system posting data to our ServiceNow instance through the CMDB Instance REST API. The issue is with Reference fields: I cannot find a way to send the name or display name of a reference field through a POST and have Service...
Hi All, I have read few threads but I am a bit confused. I have an email which sends notification to my instance with attachment. I have an inbound email action that copies the attachment to my data source and trigger a workflow. My workflow waits fo...
Hello! I am currently working on a form where I need to disable the approver field when a requester is a manager. I already used sn-disabled but it's not working for me.<sn-record-picker field="approverField" sn-disabled="c.data.manager" table="'sys_...
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