Resolved! How to find all scripts associated with a form or form field
Hello Guys, Does anyone know of an easy way to locate all client scripts, business rules, ui policies that are associated with form field? A fast way?
Forum Posts
Resolved! Import set API response
Hi all, Is there any way to customize Import set api response to send only specific fields. For example in response we get(refer to screenshot) contains certain values like import set, table name, etc. What i am trying to achieve is to only send the...
Resolved! help !! Call Script Include in Business Rule and pass Parameters to Script include .
Hi , I have a Requiremnet to Call Script Inlcude IN Business Rule and pass parameter to it . BR: (on display ) - Due to requirement (many depends on it ) Script include client callable ) var TableauToColumn = Class.create();TableauToColumn.pr...
Resolved! Find catalog item sys id from a variable set.
Hi All, I have a variable set that is being used in many catalog items. One of the variable values in the set has to change based on the catalog item. For that I need to find out which catalog item is opened? I tried using g_form.getUniqueValue() whi...
Making variables read only on scoped application
Hello all,In our application, we are using variables that are extended from the question_answer table in our Incident form. What I am trying to do is hide the variable based on the status of our Incident. I have an onLoad client script that runs and ...
how to edit PORTAL Page
hi i have a portal called - SErviceportal.xxx.org. i have to edit that in order to add some content , can you help me where to find the option . however when i get to homepage it says https://xyz.service-now.com/ess_portal/home.do . where to find t...
Resolved! Change menu color and text on service portal
Hello, I have a new instance and I would like to customize the employee portal. How can I change the menu text from the default 'ServiceNow' to something else? Also how can I change the color of the menu?
Resolved! What is the escalation fields function on the request item table?
We are in the need to build in an escalation process into our request items which basically allows end users to request that a request item be escalated, collects a justification, gather approvals and the flag the request item as escalated. In lookin...
Resolved! Service Portal layout issue
Our team has a Service Portal layout requirement that we can't seem to figure out how to implement. We have a row that has a 10 column and 2 column. The 2 column acts as a right side nav for the page, while the 10 column is where the bulk of the p...
How to add two duration fields
Hi All,On Incident page, we have Time Card entry tab. And on that there is Duration field which is getting calculated from two other fields as Start Time and End Time. Therefore suppose a single incident should have multiple Duration added. Now on in...
Need to calculate the numeric sum values from multiple fields
I have four fields that have dropdown values of 1, 2 ,3. I need to know how to add all the values that were selected in the fields and have the total populate in another field. Would I have to modify the 'Overall Reseach Score' dictionary item and wr...
Resolved! Notification is triggered twice
In workflow, there is a "wait for condition" activity which receives the two in arrows. After that all activities are triggering twice, and there is a "create event" activity in between which triggers notification. the notification has to be sent onl...
Idea Portal Setup
I am trying to set up the Idea Portal. In the portal - I can access as admin, but when I impersonate users I get the error message - 'Missing module id / Invalid module id!' In the instance - I can see and create ideas within the instance as the im...
How to show Record Producer from Record Form instead of Variables
Hi everyone, I have a question regarding the Record producer and form: So I created an application that have a custom Table which have 3 Related list tables and I configured the Form to show them in the way I want to and including UI policies etc and...
Resolved! Possible to Pass Variables Between Client Scripts? (LONDON)
I have the following requirement for the incident form: If the state changes to on hold, or the priority is escalated (changes to numeric value less than previous value), comments should be mandatory. Sounds simple, but no luck in practice. My though...
