Hi all, Is there any way to customize Import set api response to send only specific fields. For example in response we get(refer to screenshot) contains certain values like import set, table name, etc. What i am trying to achieve is to only send the...
Hi , I have a Requiremnet to Call Script Inlcude IN Business Rule and pass parameter to it . BR: (on display ) - Due to requirement (many depends on it ) Script include client callable ) var TableauToColumn = Class.create();TableauToColumn.pr...
Hi All, I have a variable set that is being used in many catalog items. One of the variable values in the set has to change based on the catalog item. For that I need to find out which catalog item is opened? I tried using g_form.getUniqueValue() whi...
Hello all,In our application, we are using variables that are extended from the question_answer table in our Incident form. What I am trying to do is hide the variable based on the status of our Incident. I have an onLoad client script that runs and ...
hi i have a portal called - SErviceportal.xxx.org. i have to edit that in order to add some content , can you help me where to find the option . however when i get to homepage it says https://xyz.service-now.com/ess_portal/home.do . where to find t...
Hello, I have a new instance and I would like to customize the employee portal. How can I change the menu text from the default 'ServiceNow' to something else? Also how can I change the color of the menu?
We are in the need to build in an escalation process into our request items which basically allows end users to request that a request item be escalated, collects a justification, gather approvals and the flag the request item as escalated. In lookin...
Our team has a Service Portal layout requirement that we can't seem to figure out how to implement. We have a row that has a 10 column and 2 column. The 2 column acts as a right side nav for the page, while the 10 column is where the bulk of the p...
Hi All,On Incident page, we have Time Card entry tab. And on that there is Duration field which is getting calculated from two other fields as Start Time and End Time. Therefore suppose a single incident should have multiple Duration added. Now on in...
I have four fields that have dropdown values of 1, 2 ,3. I need to know how to add all the values that were selected in the fields and have the total populate in another field. Would I have to modify the 'Overall Reseach Score' dictionary item and wr...
In workflow, there is a "wait for condition" activity which receives the two in arrows. After that all activities are triggering twice, and there is a "create event" activity in between which triggers notification. the notification has to be sent onl...
I am trying to set up the Idea Portal. In the portal - I can access as admin, but when I impersonate users I get the error message - 'Missing module id / Invalid module id!' In the instance - I can see and create ideas within the instance as the im...
Hi everyone, I have a question regarding the Record producer and form: So I created an application that have a custom Table which have 3 Related list tables and I configured the Form to show them in the way I want to and including UI policies etc and...
I have the following requirement for the incident form: If the state changes to on hold, or the priority is escalated (changes to numeric value less than previous value), comments should be mandatory. Sounds simple, but no luck in practice. My though...
https://www.esmalliance.com/2019/01/18/customisation-of-the-service-portals-date-and-time-picker/ I'm trying to follow this step by step guide to have my date and time picker next to each other in the portal rather than have the user click on the c...
