How to set up back up approvers?

[indira_iyer]

I have received a request to set up a secondary approver. The request is that if the primary approver doesn't respond in 2 business days we need to cancel that approval and resend the approval request but this time it should also include the secondary approver. The approvals are triggered from a workflow.

Can anyone please help me with this?

[indira_iyer]

Hi Chandan, even if we use branch in the workflow, we need to stop the timer in case the approver has approved within the defined time period.

Do you have any idea how can stop the timer?

[randrews]

you don't need to really... after the timer expires put in an if statement to test if the approval is still in requested <this way you will cover both approved and no longer required> if it IS in approved trigger the approval if not skip it

[girish_deshpand]

hey,

I have the same prb, i tried your logic still incomplete is not working......

Could you please assist ?

[randrews]

when you say it isn't working what is happening that isn't expected... what is the desired action and can you post a workflow of your item.

[girish_deshpand]

Hi Doug,

'Join' part was not working for me...as if the either request is approved or timer is finished then workflow should take the 'incomplete' route of join.

But i did same thing with using wait for condition at place of Join and it is working for me.

Thanks for your logic.