How to set up back up approvers?

[indira_iyer]

I have received a request to set up a secondary approver. The request is that if the primary approver doesn't respond in 2 business days we need to cancel that approval and resend the approval request but this time it should also include the secondary approver. The approvals are triggered from a workflow.

Can anyone please help me with this?

[Archana39]

Hi Girish,

I am having a similar issue, if possible could you please share the workflow how it looks like? I am trying something similar.

Thank you,

Archana

[pavankumary]

Hi Chandan,

I have a similar requirement where

1) If request is submitted with in 2 days, the workflow should continue.

2) if request is not submitted with in 2 days, the request should wait 2 days and then it should be auto submitted.

How can we acheive this? is timer activity required in this case? Could you please help me asap

Thanks,

Pavan

[Archana39]

Have you found a solution for your questions?

[pavankumary]

Hi Archana,

Yes, i have resolved this in my case.

1) If request is submitted with in 2 days, the workflow should continue.

2) if request is not submitted with in 2 days, the request should wait 2 days and then it should be auto submitted.

For this, added a branch activity - where 1 pointer is to timer activity (which waits for 2 days) and 2nd pointer to Wait for condition (to wait till request is submitted. i.e state is open)

In case if request is submitted manually, workflow will take the 2nd route. If not, request will be auto submitted after 2 days of timer activity.

Please let us know if you have any questions

Thanks,

Pavan

[jcraneNYC]

I'd say that making the user wait for 2 days is bad for the overall user experience. Why not just set up delegates so at least someone is able to approve asap without making the requestor wait for it?

http://wiki.servicenow.com/index.php?title=Service_Delegation