How to set up UI views based on user roles?

[austin87]

I am trying to modify our Incidents view/forms so someone from my team is viewing the form, they see a subset of all the fields available, as some of them are not relevant to our area. I think this can be done to say something like: "If user role = A or B or C or ... show this view, make these fields mandatory." What is the best practice for this and if there's a tutorial somewhere, that would be great

[palanikumar · Accepted solution]

Hi,

You can create different views for different roles. You can make the view default by editing a default business rule. Refer the URL for more information:

http://wiki.servicenow.com/index.php?title=Restrict_Form_Views_by_Role#gsc.tab=0