How to set users to watch list automatically when choose certain category

AbdulAzeez · ‎05-16-2017

Hello Everyone,

I have a requirement whenever i select a category of "Network" in incident table i must auto-populate 2 users name like user#1 , user#2 in watch list

Please help me out how to achieve this

snehabinani26 · ‎05-17-2017

Hi Abdul, IN client script use

var a = "sys_idof user1" + ","+ "sys_id of user 2";

g_form.setValue("watch_list", a)

Dan Bruhn · ‎05-17-2017

I've gone ahead and changed this from a discussion to a question. You should now be able to mark a reply as correct.

Thanks,

Shishir Srivast · ‎05-17-2017

you can have before update Business rule when when Category is Network.

gliderecord to sys_user table and the add the user name to watch list else mention the name of users for the specific category.