How to setup custom message in virtual agent with user logged in name as greeting.

kaushal_snow
Mega Sage

‎09-27-2023 07:56 AM

kaushal_jha_0-1695826503965.png

How to change the message or prompt which is being reflected in the virtual agent?

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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1 REPLY 1

Peter Bodelier
Giga Sage

‎09-27-2023 08:22 AM

Hi @kaushal_snow,

 

This video leads you through the process:

Virtual Agent Academy: Personalize your Experiences with Custom Greetings - YouTube


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