How to setup the "Urgency" field in sc_request from Service Catalog.

[Shubham_1120131]

Hello Everyone, 

I am trying to setup the value of "urgency" field in the sc_request, but I am unable to find a way of doing that using the Service Portal. 

Please advice me how can I setup the value for the "Urgency" field using Service portal. 

[Dr Atul G- LNG]

Hi @Shubham_1120131 

You can create a variable for same but there is no field on catalog item by name urgency. What is your use case here?

[Shubham_1120131]

Thank you so much for your response. 

Use Case: - 
I am using service catalog, over which I want to set up the value of "Urgency" field which is in the sc_request table. I want to set up the value of this field while user is using Service Portal. So that whenever any user goes in to place a request they can set the Urgency level for the request asset. 

I thank you in advance for your time and help. 

[AnimeshP_96]

@Shubham_1120131 

So what you can do create a variable and map the variable to existing field in sc_request so that all the choice value for the urgency field will be seen when user is submitting request from portal,

[Shubham_1120131]

Hello @AnimeshP_96 ,

Thank you so much for taking time to reply to my post. I would really appreciate if you can refer me to any documentation that shows how mapping can be done. 

Best Regards, 

Shubham