How to setup the "Urgency" field in sc_request from Service Catalog.

[Shubham_1120131]

Hello Everyone, 

I am trying to setup the value of "urgency" field in the sc_request, but I am unable to find a way of doing that using the Service Portal. 

Please advice me how can I setup the value for the "Urgency" field using Service portal. 

[AnimeshP_96]

@Shubham_1120131 
check this links and documentation

https://www.servicenow.com/community/developer-articles/record-producer-map-to-field-on-variable-set...

the above link is explained correctly how to use it

Mapping Variables to Case FieldsAt the top of the new variable, select the "Map to field" checkbox. In the Field dropdown, find "Contact (Customer)". This will allow you to map whatever value your variable has to the "Contact (Customer)" field of the Generated Task Record (we're generating cases).

let me know is this works

[AnimeshP_96]

@Shubham_1120131 
could you close this thread if my answer helped you with below links or explanation, so that others will be able to see this a answered question. just accept the solution if it worked for you.!!

[AnimeshP_96]

@Shubham_1120131 
can you accept the thread / solution provided and close the question, so that others have visibility

[Shubham_1120131]

Hello @Dr Atul G- LNG 

Thank you so much for your response. 

Here is my Use Case: - 

I am using Service Portal for place request. Now I want to set up the value of "Urgency" field which is in the sc_request table. I am unable to set up the value of this field using the Service Portal. I want it to working in a way that if a user comes to place in a request for some asset they should have the option to set the value for it's urgency. 

I thank you in advance for your time and help. 

[Dr Atul G- LNG]

Hi @Shubham_1120131 

You can create the variable with urgcny and you can show in variable editor in Request. This is what we can do,  as there is no OOTB filed on sc_req table to hold that value.

Just to be clear, urgency is good for incident not for Request. For Request you can use the user designation or department or similar field.