Hello @vivek11
although this might be an customization, but I had the same requirements.
Point to note is where your approval rejection comments are being copied.
In my knowledge, if anything is added as additional comment, then the end user is able to see that entry on the portal.
So I my solution for this was
1] Create a after update BR on sysapproval_approver table.
2] Add condition as state changes(as per your requirement, mine was for rejection)
3] now in the code, copy the approval comments into the associated RITM's additional comments
example code
//my case was to handle rejection, you can customize as per need
if(current.state=='rejected'){
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.document_id);
gr.query();
if (gr.next()) {
var comments = current.comments.getJournalEntry(-1);
if (gr.get(current.document_id)) {
gr.comments = comments;
gr.update();
}
}
This way you can have the approval/rejection comments to be displayed to the end user
Mark my answer as helpful if it directed you towards solution.
If this resolved your question then mark Accept as Solution
happy to help
Thank you!
Gaurav Vaze
ServiceNow Developer
