Catalog item variable set still showing after UI policy creation

[mgraden]

I've created a variable set for fields that are only supposed to be visible for the various SC tasks of a catalog item. The set currently only has two fields. I've created a UI policy to hide the variable set, but those two fields are still visible when I check the catalog item on the portal but are not on the RITM. "Applies on a Catalog Item view" is set to true. What could I be missing? 

[Brad Bowman · Accepted solution]

Are either of the variables in the variable set mandatory - either in their definition, or made mandatory or visible via another UI Policy or Client Script?

[mgraden]

That was the issue. The two variables were set to mandatory within their definition. Once I removed this they no longer show on the portal. These are supposed to be mandatory when displayed within the SC task. I have created a UI policy to make these fields mandatory within the SC task instead.

[Ajay_Chavan]

@mgraden if i understand it right, you want it to be hide/show on catalog task

then can you check the flag: Applies on catalog task

also if this does not resolve the issue refer below resorces:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715384
https://www.servicenow.com/community/itsm-forum/how-to-hide-variable-set-using-ui-policy/m-p/2475757
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830650

https://www.servicenow.com/community/developer-forum/show-hide-variable-set-in-catalog-item/m-p/2025...