How to show Assignment Group Instead of Assigned to in the Portal

Alon Grod · ‎03-14-2023

How can show Assignment Group Instead of Assigned to in the Portal?

Do I need to clone a new widget and make changes there? Where can I find the place in which i need to change?

Prince Arora · ‎03-14-2023

The widget is "Standard Ticket Header" , You don't need to modify the widget to do that.

The Standard Ticket page is controlled by the Standard Ticket Configuration ( ticket_configuration )

In the filter Navigator -> ticket_configuration.LIST

So, for incident, go to Standard Ticket Configuration, select Incident and add your fields under "info fields", it will reflect

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.

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BharathChintala · ‎03-14-2023

@Alon Grod As @Prince Arora for this page no widget work just configuring that page is enough.

https://dev131196.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D33ad80e787f10010e0ef0cf888cb0b87%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D1%26sysparm_record_rows%3D9%26sysparm_record_list%3D

replace your instance name in bold place add assignment group in info fields

@Prince Arora Thanks learned new thing.

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Bharath Chintala

View solution in original post

Prince Arora · ‎03-14-2023

@Alon Grod ,

The widget is "Standard Ticket Header" , You don't need to modify the widget to do that.

The Standard Ticket page is controlled by the Standard Ticket Configuration ( ticket_configuration )

In the filter Navigator -> ticket_configuration.LIST

So, for incident, go to Standard Ticket Configuration, select Incident and add your fields under "info fields", it will reflect

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.