How to show Assignment Group Instead of Assigned to in the Portal

[Alon Grod]

How can show Assignment Group Instead of Assigned to in the Portal?

Do I need to clone a new widget and make changes there? Where can I find the place in which i need to change?

 

[Prince Arora · Accepted solution]

@Alon Grod ,

The widget is "Standard Ticket Header" , You don't need to modify the widget to do that. 

The Standard Ticket page is controlled by the Standard Ticket Configuration ( ticket_configuration )

In the filter Navigator -> ticket_configuration.LIST

So, for incident, go to Standard Ticket Configuration, select Incident and add your fields under "info fields", it will reflect

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.

[BharathChintala]

@Alon Grod  That is an OOB widget 

Hold ctrl and right click on that click widget in editor.

see name of widget go to navigation type widgets and select under service portal

search that widget open it and click clone widget

[Alon Grod]

@BharathChintala hi the name of the widget is 'Standard Ticket Header'. But after I clone the widget, where can I find the assigned to field and replace it?

[BharathChintala]

@Alon Grod  wait  I am opening my PDI and send you screen shots

[BharathChintala · Accepted solution]

@Alon Grod  As @Prince Arora  for this page no widget work just configuring that page is enough. 

https://dev131196.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D33ad80e787f10010e0ef0cf888cb0b87%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D1%26sysparm_record_rows%3D9%26sysparm_record_list%3D

replace your instance name in bold place add assignment group in info fields

@Prince Arora  Thanks learned new thing.