How to show Infomessage on SCTASK form, from a business rule insert from another table?

[MarioP1]

Hi Folks,

I have a business rule(custom table) that runs when a file is attached on SCTASK table.

I need to show an Infomessage to user on SCTASK form after the BR(custom table) runs successfully. The BR being on server side I am not sure how to show Infomessage on client side(SCTASK form) to user? I am able to update work notes from BR with comments but not able to show Infomessage or alert

Any ideas?

Please ask questions if I am not clear with my ask.

Thanks

[SumanKumarM]

Hello MarioP1,

If understand correctly, you want to display message when comments are updated. If So, Please write onChange client script on sc_task table and use g_form.addInfoMessge() to display the required conent. 

Please mark helpful, if it helps you kick starting implementation.

BR,

Suman.

[MarioP1]

Hello @SumanKumarM ,

Thanks for your input.

The work notes are auto updated through a Business rule from a custom table. It being a server side action, does not trigger onChange client script on sc_task table. I already tried it with no positive result.

[Bert_c1]

You can use:

gs.addInfoMessage('message to be displayed');

in the BR script. See:

https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/server_legacy/c_GlideSystemAPI#...

search for 'addInfoMessage'

[TryciaK]

Hi, it sounds like you're trying to display a client-side InfoMessage on the SCTASK form after a server-side Business Rule (BR) on a custom table executes when a file is attached. Since Business Rules run on the server side, they can't directly trigger client-side UI elements like InfoMessages.