How to show popup resolution code and resolution notes when MIM is resolved in SOW

mania
Tera Contributor

‎10-23-2023 01:08 AM - edited ‎10-23-2023 01:12 AM

Hi,

Can anyone help on how to show 'resolution code and resolution notes' as a pop up when we resolve the incident from service operations workspace view.

 

I checked on my PDI, OOB it works fine.

 

Can you please help me on this. It will helpful.

mania_0-1698048322639.png

In PDI:

mania_1-1698048345949.png

Thanks in Advance!

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

‎10-23-2023 01:28 AM

@mania 

check this link, it looks similar and enhance as per your requirement

Major Incident Management (MIM) - Edit the Resolve button modal popup window to account for custom f... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

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shagun137
Tera Contributor

‎01-25-2024 04:37 AM

Hi @mania ,

 

Were you able to solve this? If yes, can you please help with it? I have a same requirement with me.

 

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