How to show related Problem/Change request number in Incident notification body?

[DevYadav]

Hello Community, I have created a notification on Incident. Currently it is sending only incident details. Now my requirement is: In the email body, along with incident information, I also want to display the related Problem number and Change Request number (if available). Basically, whenever a problem or change is linked to the incident, its number should also appear in the notification. Can someone please guide me how to configure this? Do I need to use dot-walking in the notification template or write a script to fetch related records? Any example or best practice will be really helpful. Thanks in advance!

[Rafael Batistot]

Hi @DevYadav 

See this example body 

Incident Number: ${number}
Short Description: ${short_description}

Related Problem: ${problem_id.number}
Related Change Request: ${change_request.number}

[kaushal_snow]

Hi @DevYadav ,

Open the existing notification record associated with the Incident table....

Edit the Email Body...In the What it contains tab,

1. To display the related Problem number:

Problem Number: ${incident.problem.number}

2. To display the related Change Request number:

Change Request Number: ${incident.change_request.number}

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Dr Atul G- LNG]

Hi @DevYadav 

Thera are change field on form as well: