How to show the attachment of an Incident Email Notification in the activity list of the corresponding Incident record?

[Arpan6]

In Geneva, in and incident form, select the 3 circle toggle button on the header and select E-mail.   Attach any file and send the email. The   Email activity is shown in the activity list of the corresponding incident form and also the email is   attched as attachment   to the incident form. But there is a requirement to attach those attachment from the email to the incident form and   show the attachments   in the activity list of the corresponding incident form when the email is sent.

Can anyone please suggest how it is possible?

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I want these above attachments to be shown in the activity list of the incident INC0000055.

[Kalaiarasan Pus · Accepted solution]

I have copied the email content to work notes in the past. So adding the attachments to the ticket, wouldn't be difficult. This thread seems to be referring the same issue. Give it a try and update the thread if it works.

Manage attachments in email client

[Arpan6]

Thanks Kalaiarasan, it works great.

[Kalaiarasan Pus]

Can you close out the question by marking the response?