How to show UI action in only one catalog item?

snserge
Kilo Contributor

Hi guys,

I have a UI action which does its job well, but only problem is that it shows in every tasks. I want it to only show in one service catalog item task. is that possible?

The UI Action

find_real_file.png

The task where it should only be shown

find_real_file.png

1 ACCEPTED SOLUTION

Hi Serge,



Pass sys_id instead of item name as Item field on Request item table is a reference field.



current.request_item.cat_item == 'sys_id_of_item'


View solution in original post

8 REPLIES 8

Jaspal Singh
Mega Patron
Mega Patron

Hi Serge,



You can try using by adding below condition as an & to above condition in the screenshot.



current.request_item.cat_item



provided if the Catalog item remains same.


Hi Jaspal,


Thank you for your answer. If I just had current.request_item.cat_item, how do I specify the catalog item in question?


nishailame
ServiceNow Employee
ServiceNow Employee

sc_task has reference to request_item which has reference to catalog item..



 


Thanks.


PS: Hit like, Helpful, Correct and Endorse, if it answers your question.


Hi Nisha, I know but my question is that shall I not specify which catalog item I want?