How to sort decending order to Knowledge base Articles for each category based on views on escportal

mania · ‎03-19-2024

Hi,

How to sort decending order to Knowledge base Articles for each category based on views on esc portal.

Can you please help on this. It will be helpful.

Thanks in Advance!

Dr Atul G- LNG · ‎03-19-2024

Thanks mate, i was checking in different way. I guess link provided by @Community Alums should work.

Also read that link, alot clarity is there.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Community Alums · ‎03-19-2024

Hi @mania ,

Please follow the solution:

https://www.servicenow.com/community/developer-forum/change-display-order-of-knowledge-base-articles...

mania · ‎03-19-2024

@Community Alums

I have applied the same process which you provided but not working.

Can you please help on this. It will be useful.

Thanks!

Mania

Dr Atul G- LNG · ‎03-19-2024

Hi @mania

Greetings!!

I try to replicate the screenshot in my PDI but did not getting same screem shot

Is this widget is custom at your end? or I am doing wrong.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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mania · ‎03-19-2024

@Dr Atul G- LNG

Can you please click on any of the category the you will found in PDI.
I have add the below screenshort from PDI.

Thanks!

Mania