How to SSH into account

[juan casas]

Hello,

how do i ssh from the terminal into the servicenow instance?

I heard you can get really really good logs out of there for troubleshooting

[Yousaf]

Hi Juan,

Are you talking about this SSH?

SSH step

Mark Correct or Helpful if it helps.

[juan casas]

I dont think so.

The whole thing ( if I remember correctly), is that if you ssh into the instance through the terminal, you can see A LOT of really good log data that can help with troubleshooting

so I am not sure

[Maik Skoddow · Accepted solution]

Hi @juan casas ,

it is not possible to login to a ServiceNow instance via terminal (SSH or not - it doesn't matter). 

ServiceNow is a web-based application and the only way you can interact with ServiceNow is via HTTP(S) protocol.

But there is a way to fetch the so-called node logs which provide a deep insight into the what's going on in the underlying application servers (Apache Tomcat).

Maik