Resolved! how can I impersonate a user via script

how can I impersonate a user via script

Resolved! How to get month wise view on incident dashboard ?

My Requirements is I know this is complete when the Overview dashboard includes the following: - Incidents by month stacked by priority (by create date – rolling 12 months) - Incidents by the team (assignment group) – current calendar year – metric ...

Resolved! Aggregate count not working

Hello All, the aggregate count is not working as expected.  Please help.  The dot-walk addQuery should return a count of 100 for example, but I am getting 0 results. var count = new GlideAggregate('alm_hardware'); count.addQuery('model.u_field'...

Resolved! Inbound email action

gs.include('validators');if (current.getTableName() == "incident" && current.incident_state !='7' && current.incident_state !='6' ) {            //gs.log('Enter');    var str=email.body_text;    current.comments ="reply from: " + email.origemail + "\...

Resolved! JavaScript String search() Method

Hi Community, Hope you are all keeping well. I have a particular use case for scripting in flow designer whereby I want to scrape the body of an email and search for the text that contains the Ticket Description: [Ticket: Description] in the body as ...

Resolved! how to view response time in incident list.

Hi Team, In incident list, we can able to access the response time and sla start fields related to task sla but the values are empty. Is there any way to obtain their values from the respective tables and view them in incident list?   From the above...

Resolved! UI action not available in Record producer?

I am creating a record producer which would create a demand record. However the front end has lots of fields and there are fields to be shown / hidden based on a select box. In a catalog item, normally I would use UI action to hide/show fields. Here ...

Resolved! UI Action To Save To Work Notes

I have a UI Action button that when clicked it will ask the user to enter in a comment before closing the record (inactive it). I followed this guide here to render the comment box on the platform view and it works. However, when I click on "ok" all...

Resolved! Identify the groups with just one member

At the moment some of the approval groups have just one member in the group.   I have to identify those groups so that we can add additional members.   How can I find the gorups with just one member?Thanks

Resolved! Onchange client script for when a field changes

Hello, We have a requirement where a filed needs to change based on another field.  If "Cost center" change then "EOC" should display the "list of codes" based on selected "Cost center" I'm a novice at scripting. Any help would be greatly appreciated...

Resolved! How to change the title of header in simple list widget in service portal?? i want to change that incidents to 'my open incidents' how can i achieve this

Resolved! How can ITIL users see inactive users for one catalog item?

Hi ,Can anybody know , how can we show inactive users to ITIL users ?I have a field referring to user table in Catalog item. When ITIL user is clicking on the reference field, he can only see list of active users. I need to show him inactive users as...