Hi All, I am trying to download an attachment which is there on a SNOW incident where I was able to download the incident but I am unable to open the downloaded file which I got via API. But when I download the same file using GUI I can open it. Url ...
What's the easiest way to determine if a Risk Assessment and been filled out and completed for a particular Change Request?My process requires that the Business Rule named Calculate Risk is run by default for each update. This means I can't use a s...
I'm creating an ATF test for a service catalog item but cannot figure out how to add rows to a required multi row variable set. How do I do this? I can't even see how to run a UI script from the ATF so I could set them via the variables on the form....
I am trying to create a somewhat "dynamic" ATF Test. Basically, I want it to go out to the Service Portal, and make a specific Catalog Item Request. This request will create a RITM that kicks off a workflow that has an Approval and a Task and then ...
Hi Leads, i had a requirement below, please help on this. caller creates a incident.Background process (a rule or client script) looks at caller's manager ànd manager’s manager so on … till top level until the last manager whose manager should be ...
Hi, I have a couple of users who highlighted that the "Add attachment" button doesn't function upon clicking it. We're using the classic mobile app for our Field Service Management app. The agents are allowed to upload images using the "paper clip" a...
Hi Team, When a case is assigned to a Group/User (Assigned To) notification will be triggered. If the user just replies to that email triggered then whatever he replies that should get updated in the Additional Comments/Work Notes. @Ankur Bawiskar Is...
Hi guys, is there a way to view a list of or report on catalog items that have not been used recently in SN (e.g. this year)? As part of our move to Service Portal from legacy CMS we want to identify/review catalog items that are not being used. We h...
Hey Guys, I wanna import 1000's of record (Bulk data ) from One instance to another (DEV to UAT). How this can be achieved in a simpler way ? Any scripts etc..? Or we have to use typical transform map process. Pull --> Staging table --> Target tabl...
Hi, In an integration , I have to pass the sys_id and fetch the attachments of that record. -some records have multiple attachments and some have none -Passing the sys_id in for loop. Issue : Getting empty arrays along with arrays that has values bel...
Hi Team, I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y). if(X>Y) then made_sla=TRUE else if(X<Y) then made_sla=FALSE. logic is working and logs also printing, but made_sla is alw...
Hi all, I have an ACL that restricts certain field so it is only visible to change management. This works, however the admins (including me) could see the field restricted to the change_manager role, even though the admin overrides is unticked. I r...
We have a requirement to integrate ServiceNow with Varonis.Did anybody do this integration ?
Hi Team, While integrating with 3rd Party Application I am getting an error Like Illegal access to getter method getMessage in class org.mozilla.javascript.RhinoException this is the Error I am getting & my Script for this is try { var r = new sn...
Hello, I have a requirement to hide the Project Status Risk, Project Status Issues, and Project Status Changes widgets from the OOB Project Status Report page if the respective tables are empty (EX: for a project with no risks, hide the Project Stat...
