Good afternoon community, I am attempting to add a displayed field to the TICKET FIELDS widget on the portal. I have the field added (DUE_DATE), by editing the server script side to include it, but when it is displayed on the portal, it is not displa...
Hi ,I want use html to change font of Label variable on service catalog from..i have tried simple example like:<p><font size="10">Hello</font></p> in Question field but not working..Please help me on this..Thanks,Nikhil
Hello, we have several catalog requests that have questions with html that show question in larger fonts. Also labels are bold. This works in our Istanbul classic and CMS catalogs. In Jakarta the html font does not work in classic or CMS. In the Serv...
Hi all,I'm looking to embed a simple list widget in a tabbed view on a page.This is what I have currently for the HTML of the widget. <uib-tabset active="activeForm"> <uib-tab index="0" heading="Incident"> <div class="ro...
Hi All, I have created a multi row variable set with two variables. The m2m table is created for table1 and table2 Variable1: name: question1 Lookuptable: u_m2m_sample lookupfield: table1 Variable 2: name: question2 Lookuptable: u_m2m_sample lookup...
Hi all,I would like to delete the link to profile page in our Service Portal.(Yellow highlighted)How can I do?Best regards,Tomoaki
So we had issues before where we use the same catalog item for an onboarding order guide. Issue with with that is when techs goes in the list view to see the task it all shows up the same. Would it be better if I created 2 catalog items? For examp...
I have the requirement to convert the Additional Comments text box into an HTML editor input box.In other words, we want the HTML controls such as formatting, adding attachments, and inline images right there in the Additional Comments box in the inc...
Hi , I have installed Agent workspace in my personal instance. I am not able to see INBOX option for ITIL users , what roles are needed so that INBOX option is available to agents.
Hello,I have 'mailto' email templates that are Yes and No links on an email notification. There's an inbound action that captures these responses. My question is, when the Yes or No link is clicked, and an email reply dialog box opens up, can tex...
Hello, I have a question regards to changing names in breadcrumb. In the Serviceportal when we open the knowledge artilce we have breadcrumb that shows Knowledge>KB Name(Knowledge Base)> Categories. I want to change these names. The name knowledge fr...
Hello guys, I am trying to compare the values "Opened By" and "Resolved By" via a Client Script. I've tried both of the below code snippets, however they don't seem to work as expected. var openby = g_form.getReference('opened_by'); var resolveby = ...
Hello All, We have combined our KB to only a few catagories which means we have around 700 articles that need to be moved into these new catagory. is there a way to Mass move all of these articles from one category to another? See Screenshot.. i...
I'm trying to pass a select box variable from a catalog item into a PowerShell activity but it's coming out as this: function size() { [native code, arity=0]} Google says this usually happens when you forget the () after a method call except I don...
I gave the user that is getting the error, full write and read access on the incident table, what am I missing?
