Hi All,I am trying to populate name field on another field through client script. But I want only first 3 characters to be auto-populated. Please share your thoughts on how to achieve this?Appreciate you Help!!Thank you,Jack
Hi All, I have a client who has been struggling with updating incidents via inbound email actions. According to the ServiceNow Wiki, a Reply inbound email action type should be created under the following conditions: The email contains one of the ...
Hi,Where i can find the code defined for knowledgeHelper.canContribute?I searched for all the script includes , but does not find the exact one .Thanks,Naveen
Hi! I'm practicing Data Lookup. I've been able to follow the process as it appears in Data Lookup and Record Matching Support - ServiceNow Wiki . When I get to the "Create Data Lookup Definition Record" section I am able to create the new Matcher Fie...
I have a really strange phenomenon involving import sets. This is on the Helsinki release. It seems that if I have two transform maps for the same import set, somehow the import set table produces a duplicate of all the data rows from the original im...
Hi team,What is difference between Record producer and Service Catalog ,explain with Examples?
Hi.We have change the comment field (additional comments) to act as HTML field. But now when I update incident the comment will be added to the activity log as a plain text with html tags in it.How can I change this so that the comment will also be d...
Hi,I am getting this error"java.io.IOException: SSH authentication failed, Failed to connect TCP"when i tried with scheduled import .i added both parameters and tried but its not working : mid.ssh.use_keyboard_interactive and mid.ssh.use_snc=trueI ...
Wondering if I can achieve a mandatory field value and make it required. Currently we use the Change Request interceptors with three questions. Normal Change, Standard Change, and Emergency Change. Currently if you select Emergency Change it op...
Hi all,I'm using a reference field to the user table for a 'name'. I need to fix the value so if an object in AD is deleted, the username value in the reference field is not removed. Anyone know how to achieve this?Thanks all!
Example : var ga= new GlideRecord("change_request"); ga.applyTemplate("Name of template") ; ga.insert(); I need a way to apply template with sys_id of template rather t...
I need some help with a BR. I've tried everything I can think of to get it to work. I tried to do it with the Set Values in the BR with no luck.Record Producer to Open a Request on Table "sn_sm_legal_request" - Then it creates a Task on table "sn_sm_...
We've been playing around with Geneva and UI16 for a bit now, and have run across some questions with the behavior of the work notes and additional comments fields on the default incident form. We would like to move the work notes and additional co...
I don't want my users to have the ability to edit the reports, they just need to view them. Is this possible?
what is diffreence between matrix and SLA
