Hi, I can no longer see the option to set the flow designer action state to error, normally it is right next to the add a stage button but not anymore. The flow already contains an error state , but I cant set any more. Please can someone advise how...
Hi, We are working on a Jira issue integration using IntegrationHub and Jira Spoke v2.6.8 and cannot get the comment field to come into ServiceNow with correct format. On the OOTB action, its assuming the field is a string field and doesnt allow for ...
Hi, Actually I need to show/hide options on one field based on another field. I can achieve this using g_form.clearOptions() , addOption() & removeOption(). But, its actually removing or adding options. Is there any other way available to show or hi...
One user in our IT-support team have less available columns in his Personalize List Column window on the Task SLA table than the rest of his colleagues, and I cannot find the reason why. Most users can dot-walk down to Task fields but he can only sh...
Hi, i'm facing this issue while creating new client script it shows this message then how to resolve this problem please help me . New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window...
Hi All, I want to update Parent record state when one or more child records state changed to Rework state then I need to update parent state also Rework, Like wise I want to do it for 2 states : Rework and Reinstall. Kindly help me how to achieve th...
We've recently discovered the issue with Client Scripts not functioning properly in our Service Portal. The fix seems to be simple- switch the UI Type from "Desktop" to "Both" for the Client Script. My question is, why wouldn't this be the default? I...
Hello everyone. My question is about Release (rm_release) and Request Item (sc_req_item). Currently, i have a Request item on my Catalog.The workflow linked to this one create a Release (by script) and link the Request item to the Release. Problem is...
I have a catalog item request with a workflow process associated with it.After the request is approved, it sends a notification and creates a catalog task that is assigned to a Group.However, none of the users listed in the group are able to see the ...
Here is my problem:I have created a custom table within a scoped app, and I have added a UI action to show a link on the form for this table in order to launch a specific record producer. In the UI action I have the following script:var url = 'com.gl...
Hi experts,Actually I'm facing a weird issue; I have a before query business rule which i want to restrict its execution only to some cases.That said, i have set up a script include in which i build a condition that return true in those specific case...
Hi!I'm trying to execute a script include inside a UI page.I followed this guide: https://docs.servicenow.com/bundle/paris-application-development/page/script/ajax/topic/p_AJAX.htmland I'm trying to make the example work.This is my script includeand ...
I need to check on a service portal if the user scrolls down a certain amount, but it doesn't seem like window.addEventListener('scroll', function(e) is firing. var last_known_scroll_position = 0; var ticking = false; console.log('this does appear i...
Hi Community I'm looking for a way to prevent certain users from using the personalized list (gear icon) of related tables. Is there a way to hide the gear icon or prevent it from landing in a personalized list by changing the columns? Best regards s...
Hi, according to the Service Now rules to interact with Service Now tables via REST API one has to use Import Sets which work fine as long as people need to insert data but how can I delete a record ? Table API supports DELETE verb but Import Set d...
