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Resolved! Download attachment using SNOW REST API attachment table

Hi All, I am trying to download an attachment which is there on a SNOW incident where I was able to download the incident but I am unable to open the downloaded file which I got via API. But when I download the same file using GUI I can open it. Url ...

I need to Fetch caller/user's manager and manager's manager and so on till top level until the last manager whose manager should be empty

Hi Leads,  i had a requirement below, please help on this. caller creates a incident.Background process (a rule or client script) looks at caller's manager ànd  manager’s manager so on …  till top level until the last manager whose manager should be ...

bhanu27 by Tera Expert
  • 3159 Views
  • 12 replies
  • 0 helpfuls

Unable to upload using "Add attachment"

Hi, I have a couple of users who highlighted that the "Add attachment" button doesn't function upon clicking it. We're using the classic mobile app for our Field Service Management app. The agents are allowed to upload images using the "paper clip" a...

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joel_tan1991 by Kilo Contributor
  • 6550 Views
  • 8 replies
  • 3 helpfuls

Resolved! Report on or view list of catalog items not used in ServiceNow?

Hi guys, is there a way to view a list of or report on catalog items that have not been used recently in SN (e.g. this year)? As part of our move to Service Portal from legacy CMS we want to identify/review catalog items that are not being used. We h...

jas101 by Tera Expert
  • 3176 Views
  • 2 replies
  • 1 helpfuls

Import Data from One Instance to another one

Hey Guys,   I wanna import 1000's of record (Bulk data ) from One instance to another (DEV to UAT). How this can be achieved in a simpler way ? Any scripts etc..? Or we have to use typical transform map process. Pull --> Staging table --> Target tabl...

Naveen87 by Tera Guru
  • 2121 Views
  • 3 replies
  • 3 helpfuls

How to remove empty objects from array of objects?

Hi, In an integration , I have to pass the sys_id and fetch the attachments of that record. -some records have multiple attachments and some have none -Passing the sys_id in for loop. Issue : Getting empty arrays along with arrays that has values bel...

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Chinmayee1 by Giga Contributor
  • 6824 Views
  • 27 replies
  • 3 helpfuls

TRUE/FALSE field is not working

Hi Team, I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y). if(X>Y) then made_sla=TRUE else if(X<Y) then made_sla=FALSE.   logic is working and logs also printing, but made_sla is alw...

aahitha2 by Mega Expert
  • 3947 Views
  • 17 replies
  • 0 helpfuls

Resolved! gs.getUser().isMemberOf not working properly on ACL

Hi all, I have an ACL that  restricts certain field so it is only visible to change management. This works, however the admins (including me)  could see the field restricted to the change_manager role, even though the admin overrides is unticked. I r...

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Khalnayak by Kilo Sage
  • 5540 Views
  • 3 replies
  • 3 helpfuls

How to hide widgets if no data in table

Hello,  I have a requirement to hide the Project Status Risk, Project Status Issues, and Project Status Changes widgets from the OOB Project Status Report page if the respective tables are empty (EX: for a project with no risks, hide the Project Stat...