Hello All, I have a catalog item workflow that creates a standard change using a script. This catalog item also has a reference variable pointed at the change table. I would like to update this value to reference the change I created from this script...
I'm using the CMS and wanted to annotate my catalog item form with some instructions without using the help text facility. I know you can create a UI Macro but it seems a waste to have to create and link a new ui macro for each annotation on every it...
Running a fix script to search the ci table for ci's with certain product model sysids, when I find them I am trying to update the CI product model sysid on the ci record with a different product model sys id. I can find the CI using an encoded query...
I have a requirement to use multiple swim lanes in our Visual task board however once we enable it we noticed that the show compact card toggle is true and disabled. Making the cards to show limited information which is not ideal. Unlike when we only...
Hi Community, I have a script that works perfectly, apart from the fact that our incident Priority is customised as: 1-Critical, 2-High, 3-Medium Our script is sent to an external party and needs to pull the current Priority but without the number 1 ...
How do you change the virtual agent chat bubble in the portal? I followed these steps successfully, except for step 5: https://hi.service-now.com/kb_view.do?sysparm_article=KB0726500 I implemented the agent chat on the portal via the directions here:...
I have a requirement to add a link on a catalog item to an attachment. Would like to store the attachment within ServiceNow and wanted to know the best method. Is it as simple as placing the document on the sys_attachment or the sys_attachment_doc ...
Hello All, Can anyone let me know how to call script include from UI policy? Business services will be selected on incident form, business services have parents if suppose(Test-1 is parent for Test-2, Test-2 is parent for Test-3 n so on) and for a fe...
Hello Guys, We have created the inbound actions to create the ticket when OTRS tool send an email to Servicenow but along with the mail the extra content is also updating in the ticket( see the print screen) i want to eliminate the extra content and ...
Hi, for ATF, does anyone know how set the "Exclude from rollback" to "true"? Regards, Carlos
Hi, My requirement is to get the message and type from the response body. When I get status code 500, this is the response body I have. I am using the script include for calling the rest API and then calling this API in one of the UI actions. So I ne...
We have one scopped application, we are importing data from SAP. I have checked that already import and data source in created for that . But there is not scheduled import created for that. Not sure how to check that scheduled utility in servicenow. ...
I am pretty new to the Glide SP Scriptable area and want to know more in-depth details about the method .getParameter() of Glide SP Scriptable. How do I know that it is a valid parameter like in this case "catalog_id"?Is there a master list of parame...
I was trying to troubleshoot the list in the Slow Job Log. Is anyone familiar with these OOB jobs? If yes, can you help explain what each does? JOB: [AppSec] Daily Data ManagementJOB: Calculate DepreciationJOB: Collect Table StatsJOB: System Trigger2...
Hi All, I have a catalog item/record producer that I don't want it to have any fields. I simply want to redirect the user to a specific page. In other words, when the user opens this (catalog item/record producer), it should redirect the user to a sp...
