Resolved! What will run first business rule or client script?
Hi All,From a long time i have a puzzel what will run first?Client script, Business rule, UI policy or Data policy.
Forum Posts
Resolved! fix script max execution time?
HiRunning housekeeping scripts on pa_scores table (Performance Analytics) and have observed that the fix scripts ends after 24 hrs and some minutes (2 up to 45 min) even though there is huge number of orphan records to be deleted.Has disabled busines...
How do dependent reference fields work?
I'm trying to have a reference field dependent on another field... in Express... Sounds pretty trivial, but this is Express we're talking about, so it isn't working as expected. Therefore, I'd like to understand how dependent reference fields work.Sp...
How to calculate CSAT Reponse rate?
Hi All,I would you like to create a report for CSAT Response rate means How many customers participated in Survey/ Total no,of surveys sent . Would you please help me to create this report . Thank you.
Resolved! Approvals buttons like approve or reject button not showing Green or red color?
Can we have the approval buttons coloured like they currently are in production?Fuji:Calgary:I think the red and the different green helps see the right option. There is a tendency to click the update button by mistake when they are all dark green.#P...
Outbound SOAP Message - need to dynamically generate the payload
I have an integration with an in-house application that, up until now, has relied on sending single field values via a SOAP message. My new requirement is to send the contents of a list collector field. Each entry in the list collector references a r...
Resolved! Passing form values into a Processing Script
I'd like to update the comments field for a ticket in a ui page and am having trouble figuring out how to pass the value from a textarea field int othe processing script. In my HTML I have this: <g:ui_form> <g:dialog_buttons_ok_cancel ok="ret...
Resolved! Syntax for Glide Insert a field of Document ID Type
Please help me work out the syntax for doing a glide insert on a field of document ID type? It looks like it should be some combination of the table and sys ID but I'm not finding any examples on the wiki entries for glide nor document ID fields. S...
Resolved! populate reference field using transform map scri
I am importing asset data into "alm_asset" table. I need to map "AssignedToUIN" (i.e. employee number) into "assigned_to" reference field in alm_asset table. So I used bellow scrip and didn't work.if (source.u_fldAssignedToUIN !== null) { var gr = ...
How to provide access to users to delete the saved filters
Hi All,I have a requirement where users should be able to delete their the saved filters.Wiki says only administrators can delete the saved filters.Also there is a acl where it says filter_admin role delete the filter which is not working as expected...
prevent change request closing without approvals
I am new to being an admin for ServiceNow. We have been having an issue where our users are closing their change request even though it has not gone through the whole approval process. I am trying to find a way to prevent this from happening with the...
Resolved! Impersonating Guest Account
Is it possible to modify ServiceNow to impersonate a different user rather than the guest account when triggering inbound actions?
Knowledge templates are Not visible:
Hi All,We are facing an issue with Knowledge templates. When we are trying to right-click on header and select the template, the templates are not visible there. Please refer the below screenshot. We checked all the templates, the fields "global" che...
Resolved! How to create a Order Guide Rule Base checking for selected values in a list collector variable?
I'm trying to figure out how to check if any of these systems are selected on this list collector.When you zBoot an instance with demo data, there is an example order guide built, that uses an "Like" operator to check if a sys_id is selected on the L...
Resolved! Using Cart.PlaceOrder Return Object
Hi,we have a need to create a service catalog request from an inbound email and set the assignment group on the resulting requested item based on content in the email (country value pair). Everything works fine, but I cannot seem to get the requested...