How to start customising an OOTB baseline app?
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12-05-2023 03:35 AM
Are there any developer guides that get you started on customising any OOTB apps. For example if I wanted to create a customised incident management application, based on what ServiceNow can already do. Most of the training material I've already read covers creation of apps from scratch.
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12-06-2023 10:51 AM
Hi @afielden
Watch this video
https://www.youtube.com/watch?v=Pa7lMOHjSTs
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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12-06-2023 01:03 PM
Hello @afielden the techniques used for creating custom modules vs updating an exiting module are the same, business rules, form layouts, workflows, ui policies, etc. what you do depends on what behavior change you are trying to achieve.
Perhaps you mean, how you can make a copy of an existing module so you can change the copy and leave the original as is. I am not aware a way to do that.
hope that helps
--
Bala
please mark this as helpful or a solution as appropriate.