How to start customising an OOTB baseline app?

afielden
Tera Contributor

Are there any developer guides that get you started on customising any OOTB apps. For example if I wanted to create a customised incident management application, based on what ServiceNow can already do. Most of the training material I've already read covers creation of apps from scratch.

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @afielden 

 

Watch this video

 

https://www.youtube.com/watch?v=Pa7lMOHjSTs

 

https://www.servicenow.com/community/upgrades-and-patching-events/configuration-vs-customization/ev-...

 

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Dr. Atul G. - Learn N Grow Together
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Hello @afielden  the techniques used for creating custom modules vs updating an exiting module are the same,  business rules, form layouts, workflows, ui policies, etc. what you do depends on what behavior change you are trying to achieve.

 

Perhaps you mean, how you can make a copy of an existing module so you can change the copy and leave the original as is. I am not aware a way to do that.

 

hope that helps

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Bala

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