How to sync Azure ad with service now

[kulshreshtha]

I have followed the steps in the link Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs   . I am able to get users in service now. The problem is its taking very long time to get reflected in service now. . What can be done if i need azure ad changes to reflect in service now.

Thanks in advance

[VivekSattanatha]

Hi Naman,

It should work..In previous threads you said like you entered passwords manually in servicenow which is not necessary..Do the following steps and let me know if that works

1) Create a user in Azure AD and wait for that to sync with Servicenow.
2) Once user shows in ServiceNow open your browser in incognito or private mode
3)Hit your ServiceNow url..It should redirect you to Azure login page..Login with the newly created user id with password.

If everything is fine, you should be able to login.

Regards,
Vivek

Based on the impact hit like, helpful or correct.

[kulshreshtha]

Thanks Vivek, specially for your patient guidance.  

[sosamv]

Hello naman,

Did that answer your question? Cause we have the same issue and it was because of an unmatching UserID and Email. On your screenshot, the user ID is different from the email. What we did is, homologate the email for both userID and Email and not they're able to login properly.

How did you solve it?

[kulshreshtha]

Hi Gerardo

I have used user id shown in screenshot as the login id to login into servicenow.. Just refer the screenshot.

If u map user_name or email here i think you will resolve your issue. Feel free to ask if you face any other issue on this.

[himani_sharma]

Hi

I have done a Azure -> servicenow integration to import users and groups but i am not able to import users from all the groups? Users from just one of the groups is getting imported.Can you help with some pointer? and there is no automatic sync. how are users updated?

Himani