How to tag an assignment group on work note

sarahkapasi
Giga Expert

We are able to tag users on an incident form in the work note field, but unable to tag an assignment group.  How do we go about tagging an an assignment group?

Thank you,

Sarah 

7 REPLIES 7

adamjgreenberg
ServiceNow Employee
ServiceNow Employee

This might get you pointed in the right direction.

 

https://community.servicenow.com/community?id=community_question&sys_id=7be643e5db1cdbc01dcaf3231f961955&view_source=searchResult

sarahkapasi
Giga Expert

Thank you but I was referring under work notes how I can I tag other assignment groups

 

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Hey Sarah, were you able to figure this out? I am looking to do the same thing. 

I was thinking of creating a dummy user for each group that contained the distribution list for that group. But it would be great if I didn't need to do that. 

 

Thanks. 

same here