How to track Contextual Search Result clicks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-04-2024 04:09 PM
On the Service Portal when using the Create Case feature/button, you see contextual/related search results after you enter text in the Subject field. How can you track (report on) how many times (single score total) any of the related search results links were clicked? Yesterday? This Month, etc.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-04-2024 05:43 PM
I don't think there's any easy way to do this.
The related search results are rendered using a widget called Contextual Search - Inline Results.
You will have to add custom logic in the Server script/client controller.
However, this will only allow you to trace the occurrences. To store it, you will need a custom table.