How to trigger notification using gs.eventQueueScheduled based on a date/time field from incident form using business rule

[Milan13]

Hello,

I have a custom date/time field placed in the incident form - once this is changed a business rule is triggered and notification should be sent at the time specified in given date/time field.

In my Business Rule I decided to use this method:

gs.eventQueueScheduled('on.hold.reminder', current, 'parm1', 'parm2' , gs.getValue('u_on_hold_reminder'));

u_on_hold_reminder - the date/time field mentioned

I made a notification which is sent once an event 'on.hold.reminder' is triggered as per the method above.

The problem is that it is triggered everytime the date/time field is changed and it does not reflect the date/time value for schedulling the event, not sure if I supply these parameters correctly.

Can anyone please advise?

Many thanks.

Milan

[Milan13]

Just one more question, after the event is triggered (gs.eventQueueScheduled) I need field "state" to be set to one of the choices which is "assigned" and field "assigned_to" needs to be empty.

I tried this but it does not work...

Any idea how to do this? Many thanks 🙂

Milan

(function executeRule(current, previous /*null when async*/) {

gs.eventQueueScheduled('on.hold.reminder', current, 'parm1', 'parm2', current.u_on_hold_reminder);

if(gs.eventQueueScheduled('on.hold.reminder', current, 'parm1', 'parm2', current.u_on_hold_reminder)) {
current.state = 'Assigned';
current.assigned_to = "";
current.update();
}




})(current, previous);

[Milan13]

Maybe script action is better?

[VIVEK ANAND]

Yes, if you want to schedule this change after you trigger your notification, you can configure a script action. You are right.

Thanks,
Vivek Anand

Please Note: If my response helps you to fix this issue, please mark it as correct!

[VIVEK ANAND · Accepted solution]

gs.eventQueueScheduled does not return a value. so your if condition wont pass.

remove the If condition and place the code it should work fine.

Example:

gs.eventQueueScheduled('on.hold.reminder', current, 'parm1', 'parm2', current.u_on_hold_reminder);

current.state = 'Assigned';
current.assigned_to = "";
current.update();

Please refer to docs for more details on API: https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_SGSYS-eventQSched_S_O_S_S_O

Thanks,
Vivek Anand

Please Note: If my response helps you to fix this issue, please mark it as correct!

[Milan13]

I tried this in script action and it just does not work, not sure why...

setIncFields();

function setIncFields() {
current.state = 'Assigned';
current.assigned_to = '';
current.update();
}

Any idea?

Many thanks, Milan