How to Trigger survey in ServiceNow

[Bhadre Shailesh]

I have survey already created in my system, which doesn't have any trigger condition configured, but the survey is Geeting triggered. need to find what all be the possibilities to trigger survey in SNOW.

I have checked all the BR, Email script, Workflow , flow designers and scheduled jobs but couldn't find any triggering conditions. 
Triger Condition Related list :-

Survey Instance Related List (Created survey):-

[manjusha_]

@Bhadre Shailesh 

Refer below servicenow knowledge article for detailed information about Survey

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780782

Thanks,

Manjusha Bangale

[Mohith Devatte]

hello @Bhadre Shailesh ,

Usually with out a trigger condition a survey wont be triggered because every time you create a trigger condition there will be a Business rule that will be created automatically and tagged to your trigger condition record and once the condition meets that BR will be triggered which will have the code to trigger survey instance.

These are the business rules that are automatically created in my PDI once i created trigger conditions for my survye's.

I am assuming all your assessment instance are previous years records and i think trigger condition got deleted for your survey .Because i can see the dates are 2021 for your instances .

Do you see an recent triggers for your survey ? 

If yes some script is triggering your survey .

usually this is the script include which is OOB and used to create a assessment instance 

new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, 'sys_id_of_trigger_condition');

This is the same script include used in business rule that i explained above .

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Bhadre Shailesh]

I also thought my target condition got deleted, but as the Survey Instance Related List shows, the target ID column Value as a null. If my trigger  condition is got delete now, then that field should not be null, I guess.

[Alex Tod1]

Hello @Bhadre Shailesh ,

  In principle the only way to send a survey without a trigger condition is based on the "assign survey" list. You can check that list by clicking on that button.  

Moreover I can notice that your assessments are created in 2021, it might be that those are only demo data if the survey is one out of the box.