how to trigger the Unauthorized change request?

[snow57]

Hi Team,

I have a question on how to trigger the unauthorized change request. I followed the steps but the change is not creating. Please help me where I am missing. 

1. Enable the unauthorized property

2. From available to selected I selected "AIX server" . and I modified one of the "AIX server " CI record. But the change is not created. 

Please help me with the right path i am deviating.

Thanks,

Sai.

[Dr Atul G- LNG]

Hi @snow57 

Please check the work flow /flow attached to that is active?

[snow57]

Hi AG,

Thanks for responding. But the default workflow is "Emergency workflow" it is running in a random and unable to debug that too. And if we change that to custom workflow the triggering condition would be something. i am looking for that "something" . Could you please help me on that.

Thanks,

Sai.

[Dr Atul G- LNG]

Hi @snow57 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

Note: Unauthorized change requests are created only for the CIs that are part of the application services. Also, there is a flapper algorithm that uses a learning pattern to minimize false positives.