How to trigger web services in SNOW...??

[basantsoni]

Hi Friends,

As we know we can consume external web services in service now by outbound web services in REST or SOAP, but how to trigger outbound web services in services?

Example, When I'll perform any action on incidents in service now like insert/update then insert/update incidents should be happen external ITSM application.

Regards,

Basant Soni

[basantsoni]

Hi, Thanks for your valuable reply.

I'm trying to Integrate Service Now with BMC Remedy for Incidents where Remedy application is publishing SOAP Web Services for IM that Service Now can use to create an incident into Remedy from SNOW.

Whenever incidents will be insert/update in SNOW one incident should inserted/updated at remedy end. We can consume remedy web services in outbound web services.

But, how that web services can trigger when we'll perform an action from snow end and how fields/columns mapping should be done? i.e. how data can be pass from snow incident to remedy incidents?

And, please let me know how can be write a BR to call a web services?

Regards,

Basant Soni