How to update existing incident record using GlideRecord?

[nirajjoshi]

Run the below script in background script i.e All=> script background

var incGr=new GlideRecord("incident");                     //  Creates incGr as new incident table object

incGr.addQuery('number','INC0010542');                  // To update existing incident given incident number

incGr.query();                                                                // executes the query based on the incident record fetched

if(incGr.next())

{

incGr.short_description="Test From Developer Course";   //adding the short description

incGr.urgency=1;                                                                     //updating urgency to 1 i.e HIGH

incGr.impact=1;                                                                        //updating impact to 1 i.e HIGH

incGr.update();                                                                          //Updates the incident with above values in incident table

}