How to create a new incident using GlideRecord?
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04-08-2024 01:18 AM
Run below code in All=> backgroup script
var incGr=new GlideRecord("incident"); //incGr is an incident table object created
incGr.newRecord(); //Creates new record in Incident Table
incGr.short_description="Test From Developer Course"; //entering the short description text here
incGr.urgency=3; // assigning urgency as 3 i.e LOW
incGr.impact=2; // assigning impact as 2 i.e Medium
incGr.assignment_group="d625dccec0a8016700a222a0f7900d06"; // assign sysid of assignment group here
var incSysid=incGr.insert(); //this will insert the above values in a new incident
gs.print(incSysid); // this displays the sysid of Incident
gs.print(incGr.number); // This displays the new incident number which we created
This will create new incident in incident table using GlideRecord
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