how to update Jira story if any update occurs at ServiceNow catalog task by using Jira spoke

[jack33]

Hi All,

How to update Jira story if any update occurs at ServiceNow catalog task by using Jira spoke.

For example if description updated at catalog task, want to update description of story created at Jira. and vice versa if description updated at Jira side, should update description at ServiceNow

Thank you in advance

[pavani_paluri]

Hi @jack33 ,

From ServiceNow → Jira

Trigger: When a catalog task is updated (e.g., description field changes).

Option A – Business Rule → Flow

Create a Business Rule on sc_task table:

when = after update

condition = current.description.changes()

Action = trigger a Flow (or directly call the Jira Spoke action).

In Flow Designer:

Trigger = Catalog Task [sc_task] record updated.

Condition = Description field changed.

Action = Jira Spoke → Update Issue.

Input: Issue Key (store the Jira issue key in a reference/field when you first created it).

Set description = current.description.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[jack33]

Thank you Pavani, will try this solution

[jack33]

Hi @pavani_paluri 

I am getting below error:

"message": "Error:  Connect app users with \"admin\" permission and Forge apps acting on behalf of users with ADMINISTER permission can override the editable flag. (Process Automation.6dd7c7b877a51110cc985228c8106195; line 5

Can you please guide me what is missing here?

Thank you

[pavani_paluri · Accepted solution]

Hi @jack33 ,

Ensure the integration user (in the Jira Spoke Connection) has:

Project role: Administrator or

Field-level permission to edit the fields.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P