how to update Jira story if any update occurs at ServiceNow catalog task by using Jira spoke

jack33 · 3 weeks ago

Hi All,

How to update Jira story if any update occurs at ServiceNow catalog task by using Jira spoke.

For example if description updated at catalog task, want to update description of story created at Jira. and vice versa if description updated at Jira side, should update description at ServiceNow

Thank you in advance

pavani_paluri · 3 weeks ago

Hi @jack33 ,

Ensure the integration user (in the Jira Spoke Connection) has:

Project role: Administrator or

Field-level permission to edit the fields.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

View solution in original post

jack33 · 3 weeks ago

this helped, thanks alot

However i am still facing issue to update comment and state field from ServiceNow

Comment <> worknote

Jira state <> catalog task state

pavani_paluri · 2 weeks ago

Hi @jack33 ,

Do you have state value mapping between these tools like below:

var jiraToSNOWState = {
"To Do": 1, // Open
"In Progress": 2, // Work in Progress
"Resolved": 3, // Closed Complete
"Cancelled": 4 // Closed Incomplete
};

Also for comments, just try to send latest comments by getJournalEntry()

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

jack33 · 2 weeks ago

@pavani_paluri

where should I do this mapping, kindly guide me