How to update RITM Variable using Inbound Email Action

[saikatmitra]

Hi Team,

My inbound email action is triggering but it is not updating the variable. Can you spot where I am going wrong. Below is the script.

The line "current.variables.more_information_required = info_provided" is not working though comments are getting updated properly.

 
gs.include('validators');

if (current.getTableName() == "sc_req_item") {
current.variables.more_information_required = info_provided;
current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
current.update();
event.state="stop_processing";
}

[asifnoor]

Hi,

what is info_provided? Is it a variable or static data?

If its static data, enclose it in double quotes and check once.

Mark the comment as a correct answer and also helpful if it has helped to solve the problem.

[saikatmitra]

Hi Asifnoor,

info_provided is one of the selectbox values for the variable "more_information_required".

[asifnoor · Accepted solution]

Hi,

If its the value and not the label then put it inside single quotes and test it.

[saikatmitra]

Thank you sir . The correct syntax should be 'info_provided'.