How to update the configuration item field with desired class on Incident form?

[Suggy]

We are allowing incident creation from exteral platform via incident table API.

We have a CI named 'ABC' in windows server table.

we have another CI with same name 'ABC' but in Network switch table.

Now when an Incident needs to be created via REST API, the payload will be sent like this:

{
"caller_id":"Ram",
"assignment_group":"Netowrk Support",
"short_description":"test incident",
"cmdb_ci":"abc"
}

but how to select the CI from specific class, like I always want to select the CIs from server table?

[Voona Rohila]

Hi @Suggy 

Instead of querying cmdb_ci table, query on the particular class cmdb_ci_server table.

[Suggy]

Hi @Voona Rohila I have updated my question with more clarity. We are using Incident table API. 

I dont think what you answered is right for my question. Could you pelase read my updated question.

Thnks!

[Suggy]

Anyone?