Developer

PDI Issue

Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 20 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update ...

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MCP Server Console blocked on PDI — free vs paid developer instance requirements?

Hello,I'm evaluating the official ServiceNow MCP Server (sn_mcp_server) to connect an external MCP client via OAuth to:https://<instance>.service-now.com/sncapps/mcp-server/mcp/<server-name> On my free Personal Developer Instance, I cannot proceed:Ap...

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How to backup your Personal Developer Instance (PDI)

Backing Up Your Personal Developer Instance (PDI) One of the ongoing issues we deal with in the Developer Program is the continuity of the free Personal Developer Instances (PDI). No matter how well-intentioned you are, it's always possible to have a...

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Personal Developer Instance

Resolved! SLA not pausing correctly when State is 'Pending Requestor Information

Hi Community, I have configured a SLA which is getting paused when the State is one of 'Pending Requestor Information' or 'Resolved'. The SLA pauses correctly when the State changes to 'Resolved' but not when it becomes 'Pending Requestor Information...

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Agentic AI Agent & Decision Table

So, Agent AI Agent. It needs to query a Decision Table. Very simple, an input that will match one of 6 rows. I provide the steps and it cannot do it, it is asking for a tool or a capability, to which there are NONE in 1. Using the passed "input", q...

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How to Call a ServiceNow AI Agent Using REST API

One of the most powerful features of ServiceNow's AI agents is that they don't have to work in isolation. Imagine a monitoring agent that detects a problem and automatically hands it off to an incident-creation agent, or a triage agent that forwar...

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Is there a hard limit on the size of EncodedQuery

I would like to find out when using .addEncodedQuery('Is there a char limit here?'). I am trying to limit the number of database calls by building a large encoded query and then making a single call that returns all items. Basically, instead of havin...

Question

Now assist smart document- "Ask now assist" button in document viewer is not responding

Hello,I have configured Smart Document for a custom table in ServiceNow.So far, I have completed the following setup:Installed the Document Intelligence pluginActivated the Smart Document skillEnabled the system property: glide.ui.seismic.attachment....

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Flow Designer - How to find FLOWs based on the triggering table AND conditions

I often need to analyse what triggers are configured and cannot find where to do this with FLOWs. For example, if I want to find all FLOWS are triggered by change_request.state I cannot see a way to do this. This is a backwards step for us that often...

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I have deleted the number field now how i can regain that into my custom table

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Resolved! Unable to access visitor portal in PDI after installing visitor management plugins

Hi everyone, I have installed the required workplace service delivery(WSD) and visitor management plugins in my personal developer instance. I can access the visitor host portal and visitor receptionist portal, but i cannot find or access the visitor...

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ATF

How to move around 800 script from one instance to another through import of table? Can anyone give those table name as well? or this is best practise or not?

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Dynamically update variable instructions

Hi All,Is there a way to dynamically update catalog variable instructions in a service portal.I've created a variable set that includes a manager variable, and for 80% of my items it will have the instruction "Line manger of user"However for the othe...

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Service Portal Development

Resolved! Question Regarding Scheduled Reclamation of My PDI

Hello, I recently received an email with the subject "Action Required: Your Personal Developer Instance Will Be Reclaimed," informing me that my PDI is scheduled for reclamation. My understanding is that a PDI may be reclaimed after a period of inact...

Question

Latest OAuth 2.0 Setup in ServiceNow

Hi everyone! I'm building a custom application and need to authenticate it with ServiceNow using OAuth 2.0 so it can securely access ServiceNow APIs. It seems that setup steps of OAuth has been changed from UI. Can someone walk me through the setup s...

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