How to update the created date ,2 days ago

Rajababu · ‎03-22-2021

How to update the created date ,by past 2 days ago from current date on incident .

For example if incident0123 created 23-03-2021 - 2 days =incident0123 created 21-03-2021

How to achieve this.

Ankur Bawiskar · ‎03-22-2021

@Rajababu

you can use this script to set the Created Date/Time 2 days from it's current Created Date/Time

var inc = new GlideRecord('incident');

inc.addQuery('number', 'INC001');

inc.query();

if(inc.next()){

var gdt = new GlideDateTime(inc.sys_created_on);

gdt.addDaysUTC(-2);

inc.sys_created_on = gdt;

inc.autoSysFields(false);

inc.setWorkflow(false);

inc.update();

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-22-2021

Hi,

So are you saying the script is working for admin but not for non-admin

can you share where have you written this script?

share the configuration screenshot as well

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Mark Roethof · ‎03-22-2021

Hi there,

When and where should this happen exactly? Is this a one time thing with background script? Or is it somewhere in your proces? Or within a workflow?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Rajababu · ‎03-22-2021

No they want when there is such kind of scenario it execute.

But We are stuck how to update the incident created by me and update days back -sys_created_on field.