Does anyone know how to update the 'Email user label' for Targeted Communications Publications?
Currently it is set to the default ServiceNow SMTP Email user label: 'IT Service Desk'
I need to change this, but ONLY for Publications.
So updating the ServiceNow SMTP Email user label will not provide the solution.
Each time a Publication is sent, a new Notification is created.
According to this KB:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780972
"To override the label as well, please update the "From" and the Reply-To in the notification with the Label <email address"
But since a new Notification for each Publication is created, this is not possible.
Help is greatly appreciated!!
Thank you
