How to update the Service Portal Ticket form to show more fields for Change Request?

[sabrinavilla]

Hi would like to personalize the ticket view for Change Request in the Service Portal.

I would like to add the "Close Code" field.

I cloned the "Ticket Fields" widget and changed this instruction by adding close_code and close_notes:

var fields = $sp.getFields(gr, 'number,state,assignment_group,priority,sys_created_on,close_code,close_notes');

But in the ServicePortal the two fields are not visible.

What am I doing wrong?

Thank you

[Sid_Takali]

Hi @sabrinavilla Refer this KB Article 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745129 

[sabrinavilla]

I read the article before writing this post and did exactly the same thing, at least I think, but it does not work