How to use AI with virtual agent ?

[Ellen Furman]

Hi all,

I need to use the AI functionality in a virtual agent.

For example, I need the virtual agent to suggest the user a solution to their problem based on resolved cases in the system.

Please guide me which plugins to install and how to use them. 

[Anurag Tripathi]

Hi Ellen,

You can use Now Assist QA search , I would do Now Assist for ITSM as well.

Once Installed you can look at the skills and enable the one highlighted below

FYI - This is not available for PDIs

[Dr Atul G- LNG]

True, but if you want to do hands on, you can do Now Learning course where you get Lab for 4days to do hands on.

[Anurag Tripathi]

Yes, here is a blog by Mark on the same

Request your Now Assist Lab Instance! - ServiceNow Community

[Ellen Furman]

Hi, thanks for the response.

Is the Now Assist is a free plugin or souled I pay for it?