How to use an SLA on Custom Application (table not extending form task)

[wallace]

Good day all,

I want to find out if it is possible to attach an SLA to a form/table that does not extend from the task table.

Not my exact situation but to try to explain: Let's say on cmdb_ci I want to measure uptime, this does not extend from task, yet I want to have an SLA to ensure the CI is not down for X amount of time.

Thanking you in advance,

Wallace

[carlosrlara]

Was this ever definitively stated that SLA's could not be done outside of tasks?

[Maxym]

Has anyone considered creating a "shadow" task for existing non-task extending table?

In other words, lets assume we have a table A that doesn't extend task. We create table B that extends task table. Reference A's records from table B and sync state and other necessary fields with business rules. Now we can define SLAs on table B and get values from table A via reference.

Does such approach have any obvious problems that I am missing?

[Community Alums]

Hi Wallace,

You can try one option though it is not a best practice.
You can remove the Base Table attribute from Table field in the SLA definition. By default base table attribute value is task, so if you remove this all the tables will be visible.

[Arthur Bernardo]

Hello!
That approach worked for you?

[shanedavis]

Did removing the base attribute work for you to create SLA definitions on non-task tables?  Thank you.