How to use email script in quick message

rakesh241
Giga Contributor

‎10-31-2018 03:31 AM

Hi Team,

My requirement is to put a hyperlink "click here" in one of the quick message. On click of which users should be redirected to a portal page. For this I am trying to create an email script which dynamically gets the current instance url and I am using this email script in quick message. But I learnt that we can not use email Scripts in Quick Message. Please advice me how do I achieve this without using the Email script.

Quick Message content:

Your ticket, reference number ${sn_customerservice_case.number} has been closed.
If your issue or request was not resolved to your satisfaction please contact the Customer Success Manager here. ${mail_script:TestMailScript}

Email Script content:

template.print("<a href='https://"+gs.getProperty("instance_name")+".service-now.com/lsaascsm'>Customer Portal</a>"

This mail script is working fine in Email Notifications.

Thanks in Advance

Rakesh

 

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mmaraj1
Mega Expert

‎10-31-2018 10:19 AM

check these post out

https://community.servicenow.com/community?id=community_question&sys_id=0257c369db1cdbc01dcaf3231f961934

 

Quick Messages - customisation

 

https://community.servicenow.com/community?id=community_question&sys_id=74e90729db5cdbc01dcaf3231f9619c3

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