How to use Parent Breadcrumbs

[mahender2]

Hi All,

We have requirements to use Parent Breadcrumbs.

We referred wiki but it is not working on our table.

Task Parent Breadcrumbs Formatter - ServiceNow Wiki

Please help on which part we are missing.

Thanks,

Mahi

[JusCuz]

Please elaborate what it is you are trying to do. That link is about changing the default format of the breadcrumbs.

[mahender2]

Hi Jason,

we need to create parent bread crumbs for a custom table which is extended from task table, and we tried with OOB ui macro   "parent_crumbs" and formatter also "parent bread crumbs".

thanks,

mahi

[Chuck Tomasi]

Are you seeing anything? Can you share a screen shot of your Confgure> Form Layout screen or Configure> Form Design screen please?

[Chuck Tomasi]

I did some testing and here's what I found out...

If you place the formatter on a "top level" record, it doesn't display anything. I put it on my incident form and got a nice blank space for it.

When I created a related list of incident tasks and placed the formatter there, it showed the parent task.

The basic idea is, if your task has no value in the parent record, then nothing is displayed.

By default, it keys off the 'parent field', but you can configure it per the wiki page you cited to use other tables and other fields.

Incident w/o a parent value, nothing display in the upper left column (above number) even though the formatter is there:

Incident task record w/parent value, same formatter, same location, displays the breadcrumbs