How to use REST API do filter issues, add notes to issues and change issue states?
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12-07-2023 06:03 AM
Hi all, thank you for having me.
I am using a free developer account to test some features to use later in an RPA (Robotic Process Automation) process integration with Service Now.
Unfortunately I can't find any information regarding the actions I'm interested in( filter issue, update issue status and add notes) of this post in REST API reference.
What is the method/endpoint/header/body for each one of these actions?
Can anyone help?
Thank you in advance for all your help.
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12-07-2023 06:18 AM
Have you checked the REST API Explorer? I'm not familiar with RBA, so it may have its own endpoints but at the very least, you should be able to access the tables via the table API endpoints. Failing all of the that, you can always write your own API using a Scripted REST API.