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how to use variable input as hyperlink in email notification

Kiruthika J
Tera Contributor

Hi All,

I have variable in my catalog item which is single line text and it input value contains url and in email notification I want to use that input as hyperlink for the word URL.

Sample:

KiruthikaJ_0-1763201592377.png


Thank you!!

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Kiruthika J 

create email script and include that in your notification body like this

${mail_script:mailScriptName}

Email script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    template.print('<a href="' + current.variables.variableName + '">Click here to view link</href>');


})(current, template, email, email_action, event);

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

prerna_sh
Giga Sage
Giga Sage

Hi @Kiruthika J 
To do so, use "Email Script", then use that email script in your Notification.
Email Script:

(function runMailScript(current, template, email, email_action, event) {

      template.print('<a href="' + current.variables.variableName + '" target="_blank"> Click Here </a>');

})(current, template, email, email_action, event);


To use this email script in your notification, add this as

${mail_script:<<name of the script you created>>} 


Also check out this:

https://www.youtube.com/watch?v=PpWMFORUsv0
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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna